Refund policy

REFUND POLICY

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. All returns and/or exchanges require a Return Authorization Number. Please email us at XXVI.Supply@gmail.com.

All returns and/or exchanges will be at discretion of Twenty-Six Supply. All returns and/or exchanges will only be accepted unwashed, unworn merchandise with original tags and packaging within 30 days of shipping date. If 30 days have gone by since the shipping date, unfortunately we can’t offer you a refund or exchange. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping
To return your product, you should mail your product to: 11929 Venice Blvd , APT 220, Los Angeles CA 90066, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. Twenty-Six Supply is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.

Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. If a refused or undeliverable package is assessed a fee because it is returned back to Twenty-Six Supply, the customer will be responsible for any such fees imposed and those fees will be due prior to reshipping of your order OR the cost will be deducted from any refund that is due back to a customer.

Late or missing refunds (if acceptable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at XXVI.Supply@gmail.com

Returns and Exchanges are only accepted for purchases made directly from Twenty-Six Supply. We will not accept any claims for returns or exchanges from third parties.